Wild Fort Caravans
Privacy Policy
Last updated: 23 September 2026
1. About this policy
This policy explains how Wild Fort Caravans handles personal information when you contact us through Facebook Messenger or use our Messenger customer-service experience. It applies to messages sent to our Wild Fort Caravans Facebook Page.
2. Information we may process
When you message us, we may process:
- your Messenger platform identifier and any profile information Meta makes available to the Page;
- the content of messages, attachments, and requests you send us;
- message dates, times, and conversation details needed to respond; and
- information you choose to provide, such as your contact details, location, or product preferences.
3. How we use information
We use this information to:
- respond to product, availability, viewing, warranty, and delivery enquiries;
- send material you explicitly request, such as a brochure or floor plan;
- operate, secure, troubleshoot, and improve our customer-service experience; and
- meet legal, regulatory, and record-keeping obligations.
4. Automated replies and service providers
Some Messenger replies may be generated with an automated customer-service system. To provide this service, message content may be processed through Meta's Messenger platform and OpenAI's API. Our internet connection and related service infrastructure may also use Cloudflare. We use these providers only to operate, secure, and support the service.
We do not sell your personal information.
5. Storage and retention
We retain conversation records only for as long as reasonably needed for customer service, security, troubleshooting, and legal or business record-keeping purposes. We may delete or de-identify information when it is no longer required.
6. Access, correction, and deletion requests
You may ask to access, correct, or delete personal information connected with your Messenger conversation. Email wild@wildfortcaravans.com.au with the subject line Messenger Data Request. Please include enough information for us to identify your conversation, such as the Facebook/Messenger account used to contact us and the approximate date of your message. We may ask for reasonable verification before acting on a request.
7. Meta Platform data
Information received from Meta is handled in accordance with this policy and applicable Meta Platform Terms and policies. You can also manage information held by Meta through your Facebook account settings.
8. Changes to this policy
We may update this policy from time to time. The latest version will be published at this address with a revised “Last updated” date.